Privacy Policy

This policy explains how and when we collect personal information, and why we do so. We may change this policy from time to time so please occasionally check back to ensure you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

We are happy to confirm that this policy has been updated in line with the General Data Protection Regulation (GDPR).

Who are we?

Gallowglass is a specialist events supplier and provider of crew, health and safety and training solutions, established as a company in 1996. Gallowglass Limited is registered in the United Kingdom under Company Number 3619539. The Registered Address is 199 The Vale, London, W3 7QS, United Kingdom. The Gallowglass Group also includes our Health and Safety Consultancy, Gallowglass Health & Safety LLP, (Registration Number: OC353246) and our Training Company, Gallowglass Training (Registration Number: 7637367).

How do we collect information from you?

We obtain information from you in numerous instances when you use our website, for example, you may choose to provide us with your information when completing a contact form for more information about our products and services. We also use cookies to enhance the user experience on our website, (view our Cookie Policy) and collect log files to analyse trends and improve the performance of the website. IP addresses are not linked to personally identifiable information.

What type of information is collected from you?

The personal information we collect might include your name, company, job title, email address, IP address, and information regarding what pages are accessed and when.

We only collect the relevant amount of information necessary for the purpose in which the data is being collected. Therefore, if you are contacting us regarding the purchase of our services, we need to know certain details to allow us to contact you and progress with your enquiry.

How is your information used?

We may use your personal information to:

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new job applicant and/or employee

(a) Identity

(b) Contact

(c) Profile

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

To register you as a new customer / user

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order/enquiry/participation/order including:

(a) Manage payments, fees and charges, refunds, prizes

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e)Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products/services and grow our business)

We regularly review our retention periods, and are committed to only holding your information for as long as necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. More information can be found in our Data Retention Policy here.

Who has access to your information?

Gallowglass is the sole owner of the information collected on this website. We will not sell, share or rent this information to third parties for marketing purposes. We may, from time to time, share your information with a select number of our trusted partners, in order to transact with you, for example, facilitating credit card payment for services you have ordered.

How do you control the information we hold about you?

It is up to you how we use your data and what data we hold on you. If you do not want to receive direct marketing communications from us about how our products and services can improve your organisation, then you can request for your information to be restricted from use or deleted from our systems. To make a request to do so, please email dpo@Gallowglass.com.

We will not contact you for any marketing purposes by email, phone or text message unless you have given your prior consent for us to do so. You can change your marketing preferences at any time by email dpo@Gallowglass.com.

Accessing your information

The accuracy of your information is important to us, and we strive to ensure that we hold the correct information that we hold about you. If you wish to view the information we hold about you, or make an update or change to your personal details, you can do so by emailing dpo@Gallowglass.com.

Security

Our employees are regularly reminded about the importance we place on privacy and what they can do to ensure our customers’ information is protected. We conform to terms of the United Kingdom's General Data Protection Regulation. Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security of our websites or apps, you can contact us by emailing dpo@Gallowglass.com.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.

Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.